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FAQ

DO I HAVE TO PLACE MY ORDER ONLINE?

We sell our amazing products online only. Unfortunately we do not have a catalogue and we can’t take orders over the phone.

CAN I MAKE CHANGES TO MY ORDER?

We process all orders as soon as possible so that we can get your items to you as quickly as possible. You can amend your order as many times as you like before you complete the checkout process. After this point you will be unable to make amendments.

CAN I CHANGE MY DELIVERY ADDRESS?

Sadly as we process orders so quickly we are unable to amend your delivery address once your order has been processed. If you have any concerns about your delivery address, please let our team know via email at customerservices@angryballerina.com.

WHERE IS MY ORDER?

You will receive an email once your order has been dispatched which might contain any tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order. Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

WHY HAS MY ORDER BEEN CANCELLED?

Our items sell out quickly due to high demand and on occasion an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

WHAT TYPE OF DELIVERY OPTIONS DO YOU OFFER?

Here are the available UK delivery options:

Standard UK Delivery
Using our Standard UK Delivery, if your order is placed before 3 pm, we aim to deliver within 3 working days (excludes Weekends and Public/Bank Holidays). Get Standard UK Delivery for only £3.99!

Express Delivery
Place your order before 3pm Sunday - Friday and receive your order within 1 to 2 days (excludes Sundays and Public/Bank Holidays). For only £5.99!

If you select our Express Delivery option, and your order is placed and accepted before 3pm Sunday - Friday, we aim to have your order delivered to your door within 1 to 2 days provided the next day is not a Sunday or Bank Holiday. Orders placed after 3pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).

WHAT IS YOUR RETURNS AND EXCHANGES POLICY?

Please find our returns and exchanges policy by clicking on our Returns page.

MY QUESTION HAS NOT BEEN ANSWERED. WHERE CAN I FIND MORE INFORMATION?

Please email our team at customerservices@angryballerina.com and we will be happy to assist you.

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